Industrialized service integration

Kirjan kuvaus

Due to the fast development of technology, every company has countless opportunities to drive, develop and renew its business. Simultaneously, ecosystems are reshaped by completely new players challenging existing leaders. This means that new management models and concepts are needed to harness the opportunities provided by technology in the best possible way. Service Integration, or Service Integration and Management (SIAM) is a management methodology. It can be applied to ecosystems consisting of external service providers as well to internal service delivery teams working together. The efficient implementation of Service Integration enables a shift of focus towards the development, business innovations and concepting of new services, due to continuous optimization, harmonization and the improvement of the cost-efficiency of service operations. Furthermore, SIAM gives companies an opportunity to control the ecosystems and provides a structure to add and remove service providers quickly and efficiently, with practices and culture that drive collaborative behavior. Service Integration is the result of continuous development and, as such, is easy to adopt by any organization. This book has been created together with companies from a wide range of industries. The book is used best as a practical guide for Management and as a reference (shortcut) for building and implementing professional Service Integration.