Documill is a Finnish SaaS provider which digitalizes document processes for enterprises using Salesforce. We are one of the largest Nordic ISVs focusing on Salesforce ecosystem. We serve global enterprise customers, most of which are headquartered in Europe. To further facilitate our growth, we are looking for a new team member to ensure that Documill solutions are successfully implemented and actively used by our customers. This position requires good problem-solving and solid communication skills coupled with eagerness to understand customer-specific challenges.We are looking for a person who gets her/his motivation from working with international enterprise customers. By solving customer-specific problems in Salesforce platform, she/he contributes our long-term software development direction as “voice of the customer”.A suitable candidate has prior work experience with Salesforce, and a passion to go neck deep into new challenges while continuously developing her/his skills in supporting our global customers.The roleAs a Customer Success Specialist, your duties will include:Acquire in-depth working knowledge how to deliver document automation solutions for our customers Acquire proficiency in the use and configuration of Documill solutions for Salesforce usersDesign and deliver client implementations by examining customer requirements and specificationsManage open support cases, answer incoming support requestsLeverage your knowledge of Salesforce to provide world-class solutions and technical support to our customersTake ownership of technical issues, and work with our product development team to resolve more advanced issues when necessaryParticipate in providing training to customers as requiredProvide feedback to product development after analyzing customer requirementsThe suitable candidateAbility to communicate complex technical topics with users at all levels of technical expertiseExcellent listening skills to fully understand the customer needs and frustrationsProven analysis, troubleshooting, and problem-solving expertiseSome experiences from scripting languages like HTML/CSS, PHP, Visual Basic, or similarProficient written and verbal communication skills in EnglishOur office is in Espoo, Finland - so you must live in Finland, and have a valid Finnish work permit.The benefitsAs an employer, Documill offers:Flexible working hoursLunch benefit, also when working remoteOccupational health care2 hours a week of exercise time during work hoursOn-site gym with a Finnish saunaCompetitive salary, we reward talent.Modern office environment in the Otaniemi tech hub, next to Aalto University.Applying for this positionTo apply this position, please send your CV and cover letter to [email protected] . Hae työpaikkaa

At KONE our mission is to improve the flow of urban life. Our vision is to deliver the best People Flow® experience, by providing Ease, Effectiveness and Experiences to users and customers over the full life-cycle of the buildings. Our strategy guides us towards our vision. HR plays a key role in supporting the implementation of this strategic direction through many of our key business transformations and initiatives. Would you like to work for one of the most desired industrial employers - a company with a proud Finnish heritage, global presence as well as a strong drive for renewal?KONE HR is a motivated team of professionals with diverse backgrounds. We work with KONE's challenging strategic questions from people perspective, acting as strong business partners as well as business enablers. KONE employees are engaged to create People Flow solutions and by joining our HR team you will get an opportunity to take part in shaping and developing our people, competences, leadership and culture even further.To support us in our mission and focus on the implementation of our new strategy we are looking for an experienced HR professional to join KONE Technology and Innovation HR team.KONE Technology and Innovation unit (KTI) is where the magic happens at KONE! It's where we combine the physical world - escalators and elevators - with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day.As Senior HR Manager for KONE R&D, you'll drive people agenda for two of our global Research & Development units: Equipment R&D and Services and Solutions R&D. These units operate in over 10 countries, with bigger hubs in Finland, India and China.This role is a critical player in building new capabilities, innovative working models and driving change initiatives with respective unit leaders and with our HR experts around the world. In this role you have a unique opportunity to influence the people agenda in several exciting areas - for example digitalization, agile working practices and customer centric design.Role & ResponsibilitiesDeveloping and executing common people agenda for these units to meet our strategic targets (workforce planning, talent pipelining, performance management, competence development), with close co-operation with our local HR teams and HR functional expertsDriving organization design and development for KONE Research and Development units globally, with a close co-operation with the respective leadership teamsContributing to common KONE and KTI HR initiatives, for example in the areas of Diversity and Inclusion, continuous learning and talent attraction and retentionDevelop our HR practices to support agile working mode - for example, developing R&D roles and expert career paths, OKR goal setting and building high performing agile teamsCoaching leaders in organization development, change management and people processesTo be successful in this role, you'll haveCapability to engage in dialogue with business leaders and transform business targets to people topicsSuccessful background in change implementation and organizational design in multicultural business environmentExcellent influencing and communication skillsDiverse experience in coaching and developing talent, teams and business leadersMin 8 years experience from a global HR Business Partner role and solid experience in working across functional/business lines in a global matrix organization, ability to use different networks efficientlyExperience from R&D operations and agile working practicesM.Sc. or Bachelor degree in a relevant fieldFluency of EnglishWhat we offerAt KONE one of our strategic targets is to make KONE a great place to work. We strive to foster a collaborative culture where co-workers trust and respect each other and leaders inspire people to deliver the best results. Our culture builds on the values of delighting the customer, energy for renewal, passion for performance and winning together. We deliver on our promises to customers and through this, we have consistently improved our reputation as a dependable partner, able to respond to changing requirements and market conditions. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.Now you have a great opportunity to join a team of skilled colleagues, work in a global environment, and being part of our transformation journey which supports our new strategy!For more information please contact Tiina Takala, Head of HR, KONE Technology and Innovation at [email protected] To learn more about us, please visit KTI Careers site Want to join the #PeopleFlow? If you think this could be your next inspiring challenge, please submit your CV and application letter via our Careers-site www.kone.com/jobs latest on January 23rd, 2022. #LI-TARUPIETIK At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on www.kone.com/careers Apply